Terms & Conditions

VAN FIT SOLUTIONS – INVOICE TERMS & CONDITIONS

About Van Fit Solutions

At Van Fit Solutions, we are the leading provider of fully bespoke, one-of-one vehicle storage solutions for vans, pickups, and commercial vehicles.

• Every system is designed, built, and installed entirely in-house at our Middlesbrough facility.
• We never outsource work — only Van Fit Solutions staff or approved contractors under direct supervision complete installations.
• Each project is custom-built for your specific tools, equipment, and lifestyle, with no pre-made or off-the-shelf components.

Because our work is fully bespoke, refunds are not possible.

We adhere strictly to our policies to protect you as the customer and ourselves as the company, ensuring a fair, transparent, and professional process.

Bank Details

• Account Name: Castello Interiors Limited
• Sort Code: 30-98-97
• Account Number: 4783 4162
• Tel: 01642 939190
• No card payments accepted

Accepted Payments:

• Bank Transfer
• Cash
• IwocaPay (finance option, subject to approval)

Payment

• Full payment is required on completion, before vehicle release.
• Deposits are non-refundable and secure your booking and materials.
• No credit terms (e.g., 30, 60, or 90 days) are offered, except through IwocaPay, subject to approval.
• By paying your deposit and reviewing our Guarantee section, you formally agree to all terms and policies.

Work Location & Start Times

• All fitments are carried out at our Middlesbrough facility for strict quality control.
• Day fits: Start at 8:00 AM, unless agreed otherwise.
• Overnight fits: Start at 4:30 PM, unless otherwise advised by our team.
• As a leading UK provider, every stage of your build is handled exclusively by our team or approved contractors under direct supervision.

Late Arrivals & Overtime

• Dropping off late or requiring work past 5:00 PM due to customer changes will incur £200 per hour, unless pre-agreed.

Vehicle Collection & Storage

• Vehicles must be collected on the agreed date (maximum 1 day after completion).
• £100 per day storage fee applies for unapproved extra days.

Refunds, Third Parties & Outsourcing

• No refunds – all systems are fully bespoke and made to order.
• Valid claims are resolved through repair or replacement only.
• Third-party repairs or modifications immediately void your warranty.
• We do not outsource work — all guarantee and repair work is completed solely by Van Fit Solutions or approved contractors under our direct management.

Van Fit Solutions – 12-Month Guarantee

Every storage system comes with a 12-month guarantee covering defects in materials or workmanship.

This guarantee is confirmed when you pay your deposit, ensuring clarity and protection for both you and us.

1. What’s Covered

Our guarantee protects against genuine manufacturing or material defects that affect performance or safety.

✅ Covered Issues

• Material Failures – Defects in materials compromising strength or function.
• Manufacturing/Build Defects – Errors in design, assembly, or installation by our team.

Example:
A drawer mechanism fails due to a faulty part or incorrect fitting — we repair or replace it at no cost.

2. What’s Not Covered

The guarantee does not cover issues caused after installation or outside our control.

❌ Not Covered

• General wear and tear.
• Accidental or deliberate damage.
• Modifications made by the customer after installation.
• Work by non-approved third parties — this immediately voids the guarantee.

Vehicle Protection & Damage Policy

We take your vehicle’s condition seriously and follow a strict documentation process to protect both parties.

Step 1 – Pre-Fit Inspection

• Timestamped photos taken of the vehicle interior and exterior before work begins.
• Images securely stored to record condition before fitment.

Step 2 – Post-Fit Inspection

• Final photos taken after completion for comparison.

If Damage Occurs

• We repair the damage in-house or via an approved contractor.
• OR we compensate you at trade value if you choose to repair elsewhere.
• Retail repair rates are not covered.

This ensures you are protected with documented evidence, and we are protected from liability for pre-existing damage.

Making a Guarantee Claim

1. Report the Issue:
   • Phone/WhatsApp: 01642 939190
   • Email: [email protected]
   • Website: www.vanfitsolutions.co.uk
2. Provide Evidence:
   • Send clear photos or video of the issue.
   • If required, bring the vehicle to our facility for inspection.
3. Management Review:
   • We assess evidence or conduct an in-person inspection.
   • A clear outcome will be provided.
4. Repair or Replace:
   • If approved, repairs or replacements are handled only by Van Fit Solutions or approved contractors.

Key Policies

• No refunds – all systems are bespoke and non-returnable.
• Repairs or replacements only — no cash settlements for valid claims.
• Third-party work voids your guarantee immediately.
• Compensation for any vehicle damage is trade value only, not retail.
• All guarantee work is carried out in-house or by our approved team.

Guarantee Timeline

Final Agreement

By paying your deposit, you:

• Confirm you understand our work is fully bespoke and non-refundable.
• Accept that no credit terms are available outside of IwocaPay finance.
• Agree to the 12-month guarantee and vehicle protection process.
• Acknowledge that third-party involvement voids all coverage immediately.
• Understand that compensation for any damage will be at trade value only.
• Confirm you have read, understood, and accepted these terms in full.

Why This Matters

• You are protected with clear processes, documentation, and a transparent resolution pathway.
• We are protected by ensuring accountability and maintaining strict quality standards.
• This partnership guarantees every build meets the highest standard, reflecting our reputation as a leading bespoke vehicle storage provider in the UK.