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Terms & Conditions

Guarantee, Vehicle Protection & Preparation Policy

 

1. 24-Month Guarantee – Bespoke Storage Systems

 

Van Fit Solutions is the only company in the United Kingdom offering fully bespoke, one-of-one storage systems for vans, pickups, and commercial vehicles.

All systems are:

 

  • Designed, built, and installed entirely in-house at our Middlesbrough facility
  • Never outsourced
  • Installed only by Van Fit Solutions or Van Fit Solutions–approved contractors operating under our direct supervision

 

All installations are covered by a 24-month guarantee from the date of installation, covering defects in materials or workmanship only.

Guarantee terms are confirmed and legally agreed at the point the customer pays their deposit. No work will proceed without acceptance of these terms.

These processes exist to protect both the customer and Van Fit Solutions.

 

2. What Is Covered Under the Guarantee

 

The guarantee applies solely to genuine manufacturing or workmanship defects that affect the performance or safety of the installed system.

Covered issues include:

 

  • Material failures
    Defects in supplied materials that compromise strength, safety, or functionality.
  • Manufacturing or build defects
    Errors arising from design, fabrication, assembly, or installation carried out by Van Fit Solutions or approved contractors.

 

Example:
If a drawer mechanism fails due to a faulty component or incorrect installation, it will be repaired or replaced at no cost.

 

3. What Is Not Covered

 

The guarantee does not apply to issues occurring after installation or outside our control.

 

Not covered:

  • General wear and tear from normal use
  • Accidental, deliberate, or misuse-related damage
  • Damage caused by external impact
  • Customer modifications or alterations after installation
  • Any work, repair, or adjustment carried out by third parties

 

Important:
If anyone other than Van Fit Solutions or its approved contractors works on the system, the guarantee is immediately and permanently void.

 

4. Vehicle Bodywork Protection & Damage Policy

 

Van Fit Solutions operates a strict bodywork documentation process.

 

Pre-Fitment Inspection

 

Before work begins, detailed, timestamped photographs of the vehicle’s interior and exterior bodywork are taken and securely stored.

 

Post-Fitment Inspection

 

Upon completion, the same process is repeated to document the final condition of the vehicle.

This ensures transparency and protects both parties by clearly identifying pre-existing damage.

 

5. If Damage Occurs During Fitment

 

In the unlikely event Van Fit Solutions causes damage during installation, responsibility will be accepted and resolved by one of the following methods only:

 

1. Repair by Van Fit Solutions or Approved Contractors

Repairs will be completed in-house or through our approved network.

 

2. Payment at Trade Value

 

If the customer chooses to repair elsewhere, compensation will be made at trade rate only, equivalent to what Van Fit Solutions would pay its approved contractors.

 

Retail repair rates are not payable.

The chosen method will be agreed following inspection.

 

6. Guarantee Claim Process

 

Step 1 – Report the Issue

Contact Van Fit Solutions immediately via:

 

Step 2 – Provide Evidence

Clear photo or video evidence must be supplied.
If evidence is insufficient, the vehicle must be returned to our Middlesbrough facility for inspection.

No work will commence until the issue is verified.

 

Step 3 – Management Review

Management will assess the claim and confirm whether it is approved or declined.

 

Step 4 – Repair or Replace

Approved claims result in repair or replacement only.
All work is completed by Van Fit Solutions or approved contractors exclusively.

 

7. Refund, Third-Party & Outsourcing Policy

 

These terms are non-negotiable:

 

  • No refunds — repair or replacement only
  • No third-party involvement — any third-party work voids the guarantee
  • No outsourcing — all work remains under Van Fit Solutions control

 

8. Vehicle Preparation Policy

 

All vehicles must arrive empty, clean, and fully prepared for fitment.

 

  • Vehicles requiring clearing, tidying, or removal of unrelated items will incur an immediate £250 charge, unless agreed in writing beforehand.
  • Vehicles arriving dirty, full of rubbish, or containing non-relevant items will be charged.
  • Van Fit Solutions does not clean vehicles — this is the customer’s responsibility.
  • Any existing racking or fittings must be removed prior to arrival.
  • Removed racking must be taken away by the customer. Failure to do so will result in an additional charge.
  • Customers must attend with an empty vehicle, bringing only tools or equipment relevant to the fitment.
  • Do not arrive with a full van of unrelated items.

 

This policy exists to protect build quality, workshop efficiency, and allocated installation time.

Non-compliance may result in additional charges or refusal of work.

 

9. Acceptance of Terms

 

By paying a deposit, the customer formally agrees to:

 

  • The 24-month guarantee terms
  • The bodywork inspection and damage resolution process
  • Trade-value-only compensation where applicable
  • The vehicle preparation requirements
  • The prohibition of third-party involvement

 

These terms ensure clarity, accountability, and protection for both the customer and Van Fit Solutions.