Guarantee & Vehicle Protection Policy

Van Fit Solutions – 12-Month Guarantee Process

At Van Fit Solutions, we are the only company in the UK providing fully bespoke, one-of-one storage solutions for vans, pickups, and commercial vehicles.
Every system we produce is:

• Designed, built, and installed entirely in-house at our Middlesbrough facility.
• Never outsourced — only Van Fit Solutions-approved contractors carry out work under our strict supervision.
• Backed by a 12-month guarantee that covers defects in materials or workmanship.

Our guarantee terms are confirmed and agreed when you pay your deposit, ensuring full clarity for both you and us before any work begins.

These processes are in place to protect you as the customer and us as a company.

1. What’s Covered

Our guarantee protects you against genuine manufacturing or material defects that affect the performance or safety of your storage system.

✅ Covered Issues

• Material Failures – Defects in the materials used that compromise strength, safety, or performance.
• Manufacturing or Build Defects – Issues caused by errors during design, assembly, or installation by our team or approved contractors.

Example:
A drawer mechanism fails due to a faulty part or incorrect fitting — we repair or replace it at no cost to you.

2. What’s Not Covered

Our guarantee does not apply to issues caused after installation, or to problems outside our control.

❌ Not Covered

• General Wear & Tear – Gradual deterioration from normal, everyday use.
• Accidental or Deliberate Damage – Breakages caused by misuse, external impacts, or poor handling.
• Customer Modifications – Changes made by you after installation that affect the system.
• Third-Party Work – Any repairs or modifications carried out by non-approved third parties automatically void the guarantee.

Important:
If anyone other than Van Fit Solutions or our approved contractors works on the system, the guarantee is immediately void.

3. Bodywork Protection & Damage Policy

We take the condition of your vehicle extremely seriously. To protect both you and us, we have a strict bodywork documentation process before any work begins.

Step 1 – Pre-Fitment Vehicle Inspection

• Before starting work, we take detailed photographs of your vehicle’s bodywork, both inside and outside.
• These images are timestamped and securely stored.
• This protects you by creating a clear record of your vehicle’s condition before fitment.

Step 2 – Post-Fitment Vehicle Inspection

• Once the work is completed, we repeat the photo process to document the final state of your vehicle.
• These before-and-after photos allow us to quickly identify any changes or potential damage.

If Damage Occurs

In the unlikely event that our team causes damage to your vehicle during fitment, we will accept full responsibility and resolve the issue in one of the following ways:

1. We Repair the Damage Ourselves

1. • The work will be carried out at our facility or by one of our approved contractors, ensuring quality and speed.

2. You Receive Payment for the Damage at Trade Value

1. • If you prefer to have the damage repaired elsewhere, we will compensate you at the trade rate, which is the amount we would pay our approved contractors.

1. • We do not pay retail repair rates.

Important:

• If you want us to handle the repair, we will do so directly using our approved network.
• If you choose to receive payment instead, the agreed amount will always be based on trade value, not retail pricing.
• By paying your deposit, you agree to these terms upfront.

Why This Matters

This process ensures:

• You are protected with a clear record of your vehicle’s condition.
• We are protected from liability for pre-existing damage.
• Any damage caused by us is handled fairly and professionally, without delay or dispute.

4. How to Make a Guarantee Claim

If you need to make a claim for your storage system under our 12-month guarantee, here’s the step-by-step process:

Step 1 – Report the Issue

Contact us immediately through any of the following:

• 📞 Phone / WhatsApp: 01642 939190
• 📧 Email: [email protected]
• 🌐 Website: www.vanfitsolutions.co.uk

Step 2 – Provide Evidence

We need to confirm the issue before any corrective action is taken.

• Preferred Method – Photo or Video Evidence
  Send clear, detailed images or footage showing the problem.
• If the issue cannot be confirmed via photos or video:
  You must bring your vehicle to our Middlesbrough facility for a mandatory in-person inspection.

No work will proceed until we have fully verified the problem through visual evidence or inspection.

Step 3 – Management Review

Our management team will:

1. Assess the evidence or conduct a direct inspection.
2. Confirm if the issue is covered under the guarantee.
3. Provide a clear outcome and next steps.

Step 4 – Repair or Replace

If your claim is approved:

• We will repair or replace the faulty components free of charge.
• All work will be done in-house or by our approved contractors only.
• Third-party companies are never involved in guarantee work.

5. Refund, Third-Party & Outsourcing Policy

To maintain the highest quality and protect all parties, our policies are non-negotiable:

• 🚫 No Refunds – We do not issue cash refunds for systems or installations.
  If a claim is valid, we repair or replace the affected part only.
• 🚫 No Third Parties –
  We do not deal with external contractors or garages.
  Any third-party involvement immediately voids your guarantee.
• 🚫 No Outsourcing –
  All work is done by us or our approved contractors, under our direct management.

6. Guarantee Timeline – Step-by-Step

7. Acceptance of Guarantee Terms

By paying your deposit, you formally agree to all terms of this guarantee, including:

• The guarantee process for material and workmanship defects.
• The bodywork documentation and damage policy.
• The compensation rules for any damage caused during fitment.
• Acceptance that any payments for damage will be made at trade value only.

These terms ensure:

• You are protected as the customer, with documented evidence and a clear resolution process.
• We are protected as the company, with transparent rules and accountability.

8. Key Points to Remember

• Your guarantee is valid for 12 months from the installation date.
• Bodywork is documented before and after fitment for transparency.
• Any damage caused by us will be fixed by our approved contractors or compensated at trade value only.
• Third-party work automatically voids the guarantee.
• No refunds — repair or replacement only.
• Guarantee terms are confirmed by you when you pay your deposit.